Salesforce Service Cloud

The goal is to deliver revolutionary customer service from anywhere, anytime, on any device. Built on the Salesforce1 Platform, the Service Cloud gives you the power to reach your goals. Connect your service agents to customers through the agent console and start delivering top-notch customer service today.

You’ll deliver customer service at the speed of light, with everything you need to amaze your customers and keep your agents productive and happy!

+37% in Customer Satisfaction
+34% in Customer Retention
40% Increase in Agent Productivity

Why Service Cloud?

  • Boost service productivity by having access to all the information you need, anywhere, anytime, on any device
  • Deliver faster customer service with the Service Cloud mobile interface
  • Communities provide a knowledge-rich place for your customer to find the answers they need
  • Get real-time visibility on your customer service information through up-to-date KPIs and dashboards
  • Get quick and easy access to the files you need
  • Access to thousands of apps and tools through the world’s leading cloud computing marketplace, the AppExchange

Agent Console

With Service Cloud, you can manage all of your cases faster, in a unified agent experience. The Salesforce1 Platform makes the console really standout – on your desktop & mobile devices. Your one-stop-shop for taking customer satisfaction to the next level

Communities

Service Cloud Communities empower customers to help themselves and each other. Wherever they are and whatever device they are on, communities give them the tools for self-service troubleshooting. Make finding answers easier!

Multi Channel

Multi-channel customer service through a variety of communication methods has resulted in a whole new ballgame. With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future, now.

Knowledge

Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. Either way, your customers get the answers they need, exactly the way they want to get them.

Agent Collaboration

With Chatter, agents can quickly escalate cases to experts to close cases faster. And your Chatter feed is integrated into the Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.

Social Service

Deliver service to your customers on the social media channels where they live, on whatever device they are using. Give your agents the tools for collaboration that allow them to deliver outstanding customer service.

Your Connected Business

Today’s customers want faster, more responsive service across every channel, and on any device, and they want it now.  With Service Cloud, you’ll deliver customer service at the speed of light, with everything you need to amaze your  customers and keep your agents productive.

Amazing innovations in the Service Cloud put even more tools at your disposal, like a knowledge base to make your agents and customers smarter and customer communities to empower your customers.

Always on, always connected. The future of customer service is here.

Big Bang ERP Makes Service Cloud Work For You

Big Bang ERP helps businesses across every industry to redefine their sales processes, analyse their marketing initiatives and improve their customer service experience. The IT landscape empowers today’s businesses to choose tools that are flexible, scale-able and deliver performance enhancing results. By utilizing Salesforce and the Force.com platform, Big Bang ERP is focused on making your business the most streamlined, efficient and profitable it can be.

As Montreal’s premier consulting firm and a registered Salesforce Partner, Big Bang ERP’s qualified and experienced consulting team helps organizations of all sizes achieve their goals. You can focus on what’s important to you and leave the heavy lifting of implementing, customizing and supporting Salesforce to the professionals.

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