Salesforce Service Cloud
The goal is to deliver revolutionary customer service from anywhere, anytime, on any device. Built on the Salesforce1 Platform, the Service Cloud gives you the power to reach your goals. Connect your service agents to customers through the agent console and start delivering top-notch customer service today.
You’ll deliver customer service at the speed of light, with everything you need to amaze your customers and keep your agents productive and happy!
Why Service Cloud?
- Boost service productivity by having access to all the information you need, anywhere, anytime, on any device
- Deliver faster customer service with the Service Cloud mobile interface
- Communities provide a knowledge-rich place for your customer to find the answers they need
- Get real-time visibility on your customer service information through up-to-date KPIs and dashboards
- Get quick and easy access to the files you need
- Access to thousands of apps and tools through the world’s leading cloud computing marketplace, the AppExchange
Your Connected Business
Today’s customers want faster, more responsive service across every channel, and on any device, and they want it now. With Service Cloud, you’ll deliver customer service at the speed of light, with everything you need to amaze your customers and keep your agents productive.
Amazing innovations in the Service Cloud put even more tools at your disposal, like a knowledge base to make your agents and customers smarter and customer communities to empower your customers.
Always on, always connected. The future of customer service is here.
Big Bang ERP Makes Service Cloud Work For You
Big Bang ERP helps businesses across every industry to redefine their sales processes, analyse their marketing initiatives and improve their customer service experience. The IT landscape empowers today’s businesses to choose tools that are flexible, scale-able and deliver performance enhancing results. By utilizing Salesforce and the Force.com platform, Big Bang ERP is focused on making your business the most streamlined, efficient and profitable it can be.
As Montreal’s premier consulting firm and a registered Salesforce Partner, Big Bang ERP’s qualified and experienced consulting team helps organizations of all sizes achieve their goals. You can focus on what’s important to you and leave the heavy lifting of implementing, customizing and supporting Salesforce to the professionals.