Big Bang ERPs ability to see past what was already out there to customize new solutions that met Floracopeia’s needs is what set them apart from the sea of other NetSuite experts.
In 2015, with sales on the rise, the IT Director knew it was time for a change. Floracopeia had and still has a complicated fulfilment process for both customers and wholesalers along with a great deal of products and services offered both online and in person which were both difficult to manage on disparate systems and costly if they were to buy out-of-the-box solutions.
While attending SuiteWorld15 Floracopeia encountered Big Bang ERP as a tradeshow sponsor. Within minutes of speaking with the Big Bang ERP team, the Floracopeia IT Director was able to find solutions to problems that he was unable to find anywhere else. He did not need to look any further, Big Bang ERP was the clear choice for cloud-solutions consultant for Floracopeia moving forward.
“It’s really nice to say hey we have this problem and BBE (Big Bang ERP) knows how to fix it. No headaches. BBE (Big Bang ERP) is really good at clearly identifying what the problem is, then working with us, and keeping us informed about what’s going on while addressing the issues that we find after the fact. Not knowing the full implications of what the solution brings means we sometimes get stuck afterwards but BBE (Big Bang ERP) is always there to walk us through it. They’re timely in all communications and they jump right in during freak outs.” – Alexandra Heller, General Manager & Marketing Director at Floracopeia.
With NetSuite, Floracopeia’s complicated fulfilment process is tracked and represented both in the backend and accurately on their website. In the past, wholesale customers used to checkout with consumer promotional codes which lowered margins by far too much, but with NetSuite, all wholesale orders get flagged and don’t get sent out until Floracopeia approves them.
“Everyday the team learns more and more about NetSuite’s capabilities and how it can help them save time. Just recently a team member discovered how to do workflows which saves an exorbitant amount of time. “ – Alexandra Heller, General Manager & Marketing Director at Floracopeia.
One particular benefit that stands out is access control says, Alexandra. “Thanks to BBE (Big Bang ERP) we can now integrate our online courses with NetSuite, which we’ve always wanted to do but were unable to do…(due to cost). Working with BBE, we were able to do the same thing for a lot less, and they set it up to meet our particular needs.”
“Floracopeia is experiencing a lot of growth, and we’re looking forward to reaching more of the market and educating people who are looking for more organic and natural solutions for their lives. As we grow, I know Big Bang ERP will be there for any support needs and projects we may have. I would recommend Big Bang ERP any day. Their ability to communicate with their customers is really good. Working with a lot of developers myself, I know that things get unruly sometimes but BBE is always transparent with us and keeps us in the loop every step of the way.” – Alexandra Heller
Floracopeia was established by founder David Crow (master herbalist, aromatherapist and acupuncturist) to provide the highest quality botanical treasures, health education, and support for ecological agriculture while promoting traditional plant-based knowledge. Floracopeia believes that botanical treasures like essential oils and flower essences can have a significant positive influence on our mental, physical, and spiritual health, while positively impacting the economic health of small communities throughout the world.
For more information about their products and services please visit: http://www.floracopeia.com/